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Lost or damaged DalCard

DalCard not working? Misplaced? Follow these instructions to get it replaced and make sure your account is secure.

My DalCard was lost or stolen

If you lost your DalCard or it has been stolen, you must:

  • log in to Ā (NetID login required)Ā to temporarily de-activate your DalCardĀ 

I found my DalCard

If you find your card, log in toĀ Ā (NetID login required)Ā to re-activate your card.ā€ÆOnce a new DalCard has been issued, your old DalCard is invalid andĀ cannotĀ be re-activated.

My DalCard doesn't work

If your DalCardĀ isn'tĀ working, contact theĀ DalCard OfficeĀ and we will help you resolve the issue. Note: once your DalCard has been replaced, theĀ previousĀ card will no longer function.

“”Ģż$25 replacement feeĀ will be charged for cards that have become damaged due to misuse or improper care.

Cards that have been damaged through "normal wear and tear" will be exchanged at no charge. Damage from normal wear and tear includes damage caused by swiping the card through card reader devices.

How to replace your DalCard

Visit your nearestĀ DalCard OfficeĀ ā€Æto get a replacement DalCard.ā€Æ

Cost

  • $25 to replace your DalCard

  • $25 to replace yourĀ UPassĀ sticker

Payment methodsĀ 

  • Dal Dollars, debit, credit, cash